1. Acceptance of Terms
By accessing nexeraz.com, scheduling a discovery call, or engaging Nexeraz for e-commerce customer retention and email marketing services, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, you represent that you possess authority to bind that entity.
2. Scope of Services
Nexeraz provides custom retention revenue systems, Klaviyo automated flow architectures, campaign drops, SMS automation, deliverability repairs, and revenue optimization consulting. Specific project deliverables, milestone timelines, and fee schedules are governed by individual Statements of Work (SOW) executed between Nexeraz and the client.
3. Intellectual Property Rights
Upon full payment of applicable project fees, all final custom email designs, copy, and flow architectures created specifically for the client belong exclusively to the client. Nexeraz retains ownership over proprietary methodologies, internal tools, and baseline design frameworks developed prior to or independently of the engagement.
4. Client Responsibilities & Access
Clients agree to provide timely access to necessary store integrations (e.g. Shopify, Klaviyo, SMS portals, brand guidelines) required for service execution. Delays resulting from missing client inputs or platform locks may adjust project timelines accordingly.
5. Limitation of Liability
To the maximum extent permitted by law, Nexeraz shall not be liable for indirect, incidental, or consequential damages arising from third-party platform downtime (e.g., Shopify or Klaviyo system outages), deliverability fluctuations caused by ISP algorithm shifts, or unapproved client modifications to active flows.
6. Governance & Inquiries
These Terms shall be governed and construed in accordance with standard commercial regulations. For questions regarding service contracts or terms, contact us at:
